Privacy Policy
Last updated: March 1, 2026
1. Introduction
ZenGuard Markets Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our trading platform, website, and related services.
This policy applies to all users of our services, including visitors to our website, registered clients, and applicants. By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Personal Data: We collect information you provide directly, including your full name, date of birth, email address, phone number, residential address, nationality, government-issued identification documents, proof of address, employment information, financial information (income, net worth, trading experience), and bank account or payment details.
Usage Data: We automatically collect information about how you interact with our platform, including IP address, device type and operating system, browser type, pages visited and time spent, trading activity and patterns, login times and session duration, and referral sources.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. See Section 9 for details.
3. How We Use Your Information
We use your personal data for the following purposes: to provide and maintain our trading services, to verify your identity and comply with KYC/AML regulations, to process transactions and manage your account, to communicate with you about your account and our services, to improve and optimize our platform, to detect and prevent fraud and unauthorized access, to comply with legal and regulatory obligations, to send marketing communications (with your consent), and to conduct research and analytics.
4. Legal Basis for Processing
We process your personal data on the following legal bases: Contractual Necessity — processing necessary to perform our contract with you (account management, trade execution); Legal Obligation — processing required to comply with applicable laws and regulations (KYC/AML, tax reporting); Legitimate Interests — processing necessary for our legitimate business interests (fraud prevention, platform improvement, analytics); and Consent — where you have given explicit consent (marketing communications, cookies).
5. Data Sharing and Disclosure
We may share your personal data with: payment processors and banking partners to facilitate transactions, identity verification and KYC service providers, regulatory authorities and law enforcement when required by law, professional advisors (legal, accounting, auditing), technology service providers who assist in operating our platform, and affiliated companies within our corporate group.
We do not sell your personal data to third parties. All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer data internationally, we implement appropriate safeguards including Standard Contractual Clauses approved by relevant authorities, adequacy decisions, and binding corporate rules where applicable.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Typically, we retain client data for a minimum of 5 years after the closure of your account, as required by financial regulations.
When data is no longer required, it is securely deleted or anonymized in accordance with our data retention policies.
8. Your Rights
Depending on your jurisdiction, you may have the following rights: Right of Access — request a copy of your personal data; Right to Rectification — request correction of inaccurate data; Right to Erasure — request deletion of your data (subject to legal obligations); Right to Restriction — request limitation of processing; Right to Data Portability — receive your data in a structured, machine-readable format; Right to Object — object to processing based on legitimate interests; and Right to Withdraw Consent — withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact our Data Protection Officer at privacy@zenguardmarkets.com. We will respond to your request within 30 days.
10. Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including 256-bit SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, multi-factor authentication, regular security audits and penetration testing, access controls and employee training, and incident response procedures.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated to you via email or through a prominent notice on our platform. We encourage you to review this policy periodically.
The date of the last update is indicated at the top of this page.
13. Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact:
Data Protection Officer ZenGuard Markets Ltd Email: privacy@zenguardmarkets.com Address: 1 Canada Square, Canary Wharf, London E14 5AB, United Kingdom